• Service: Refers to Red Rock’s SIP and line service provided under your selected pricing plan.
• Device: Refers to a modem or router provided by Red Rock.

Red Rock reserves the right to periodically review the usage levels of unlimited minute service plans (“Unlimited Plans”) to ensure compliance with this AUP. If any abuse or violation is detected, Red Rock may terminate or revise the Unlimited Plan as deemed appropriate.

You agree to use the Unlimited Plans for traditional voice or fax calls with a duration comparable to the average business client currently using Red Rock’s service. You must not employ methods, devices, or procedures to exploit the Unlimited Plans by using the voice or fax services excessively or for purposes not intended by Red Rock. Excessive use is defined by Red Rock as usage that substantially exceeds the average call volume or duration used by other Red Rock Unlimited Plan clients and includes attempts to originate or terminate multiple concurrent phone calls through any single line of service. Clients are entitled to use their full allocation of bundled minutes and beyond, but must do so reasonably. For example, using a full call plan in a single day is deemed excessive, but spread over the monthly billing cycle is acceptable. The maximum duration of any single call is 8 hours.

The following types of services are specifically prohibited and may not be accessed through Red Rock’s Unlimited Plan:

• Monitoring services
• Data transmissions
• Auto diallers
• Transmission of broadcasts
• Transmission of recorded material

Red Rock may terminate the Service or change your service plan if, in its sole discretion, it determines that your use of the Unlimited Plan violates this Section 2, is otherwise “unreasonable,” or results in abuse of the Unlimited Plan.

For the purposes of this Section 2, we consider your use of the Service to be “unreasonable” if you:

• Resell, rebrand, resupply, remarket, or commercially exploit our Unlimited Plan without our written consent in order to aggregate traffic from more than one customer over an “unlimited” line or trunk.
• Set up routing functionality such that only outbound long-distance traffic is sent over the Unlimited Plan service.
• Engage in any other conduct which is fraudulent, illegal, harassing or results in significant network congestion or degradation

Red Rock offers the Client two bundled minute packages, each with the following limitations:

Calls to 01, 02, and 03 numbers in the United Kingdom are free, provided that the cumulative total does not exceed 5,000 minutes multiplied by the number of SIP trunks per month contracted. If the bundled minutes are exceeded in any month, Red Rock will notify the Client via email before the minutes are exceeded, providing call options for the remaining period of the current month.

Calls to 01, 02, 03, and 07 mobile numbers in the United Kingdom are free, provided the cumulative total does not exceed 5000 minutes multiplied by the number of SIP trunks per month contracted for 01, 02, and 03 calls, and 2000 minutes multiplied by the number of SIP trunks per month contracted for 07 mobile calls. If the bundled minutes are likely to be exceeded in any month, Red Rock will alert the client by email before the minutes are exceeded, offering call options for the remaining period of the current month.

Destination Type	Destination	Country Code	City Code
UK Mobile	UK Mobile Hutchison 3G	UKN	FM6
UK Mobile	UK Mobile Vodafone	UKN	FM5
UK Mobile	UK Mobile Orange	UKN	FM4
UK Mobile	UK Mobile T Mobile	UKN	FM3
UK Mobile	UK Mobile O2	UKN	FM1

These are outlined in the Service Level Schedule attached to this AUP, interpreted in accordance with the terms and conditions of this AUP.

Refers to the company Red Rock selects to deliver the SIP or Line service to the Client. Red Rock reserves the right to choose the Service Provider at the start of the Agreement and at any time thereafter with the express permission of the client. Red Rock will engage one or more of the following Service Providers to deliver the Service:

• BT Openreach (for SIP, leased lines, FTTC, internet)
• Gamma Networks (for SIP, leased lines, FTTC, internet)
• Nine Telecom (for SIP, leased lines, FTTC, internet)
• ITS (for leased lines, FTTC, internet)
• VoiceFlex (for SIP)
• TruSIP (for SIP)
• SIpAlto (for SIP)

Is the ability of a service to perform its required function over a stated period of time. It is reported as the percentage of time that a service is actually available for use by the Client within agreed service hours.

Core functions include Service Provider Switching infrastructure, transmission equipment, and core network, while non-core functions encompass Service Provider Support Systems, access to the portal, and feature-based services such as call divert.

SIP Trunking refers to a Service Provider-approved configuration such as dual SBCs in active/standby mode offering geographic diversity. For full details of the Resilient Build options and how to access these solutions, contact Red Rock via email at office@redrockcommunications.co.uk.

The service levels in this AUP, including the Schedule, relate to the core SIP trunking service and do not include access or local CPE elements.

To measure the call quality of the SIP Trunking service, the Service Provider uses a Perceptual Evaluation of Speech Quality (PESQ) score that covers a scale from 1 (bad) to 5 (Excellent) for call quality. The Service Provider SIP Trunking Product supports the following CODECs: G.711 and G.729 for external call termination.

The PESQ score targets for the supported CODECs for the Service Provider SIP Trunking Product are as follows:

CODECs	Mean Average PESQ Score	Period
G.711	4.1	One calendar month
G.729	3.7	One calendar month