Horizon Contact Centre – Red Rock Communications
At Red Rock we believe we are the best in the business which is why we offer a TRY BEFORE YOU BUY guarantee. This gives you the complete peace of mind that you can use the products AND test our customer service with no commitment to carry on after 30 days.
Every business needs reliable communications to serve its customers better. Our services cover everything from hosted telephony to network cabling and all have the same goal.... to improve your communications. If you'd like to enjoy additional flexibility, reliability, and affordability, get in touch with the Red Rock Communications team and enquire about our Horizon Contact Centre services.
What Is Horizon Contact Centre?
Horizon Contact is cloud based contact centre solution that simplifies multichannel customer interaction, perfect for organisations who want to make it easier for customers to engage with them. Horizon Contact is designed specifically to work in conjunction with Horizon and Collaborate, providing a conjoined experience and shared feature set for front and back office contact centre agents.
Horizon Contact is a great for all business where communication with your customers is critical. However, it is a perfect fit where your business currently uses multiple software and tools to communicate with your customers. By merging all inbound and outbound communications such as email, phone, video calling, and chatbots into a single program you can drive up your customer service experience, efficiency, and productivity while driving down costs such as training, paying for multiple software programs, and time spent looking for information within those programs.
As with Horizon Hosted telephony, additional benefits you can enjoy include, increased flexibility, scalability, team working, productivity and efficiency.
It improves productivity and efficiency and helps your bottom line by ensuring your company's communications system has everything it needs to adapt and evolve to meet the challenges of any situation. Simple to use with powerful features, our systems make your workplace more productive. Don't work harder; work smarter. Our cloud-based communication technology is the ideal choice for businesses that utilise hybrid working solutions by giving their team access to log in wherever they are in the world.
Contact Centre for Small Business
Contact Centre provides significant advantages to small-to-medium-sized businesses, as it empowers you with the previously only available technologies to the biggest industry names. Additionally, thanks to the pricing system of Contact Centre, being charged per user, small-to-medium-sized businesses can enjoy these benefits at an affordable price.
Contact Centre allows all SMEs to access a simple to use and simple to understand interface which will allow you to increase customer service and at the same time, the performance and efficiency of your team.
- Contact Centre Agent
- One page display showing current call info, phone script, CRM info, and call controls
- Use Horizon handset or softphone to make and receive calls
- Set your status and ability to take new calls
- View all queues you have access to
- Record your own calls
- View your own statistics
- Ability to offer call backs
- Send and receive emails
Horizon Contact Centre FAQs
We understand that the different telephony options available can be very confusing for many businesses and IT Managers. So, to help you make an informed decision here's a quick list of frequently asked questions regarding Horizon Contac. However, if your question isn't listed below, please don't hesitate to get in touch with our friendly and dedicated team.
How quickly can Horizon Contact Centre be set up?
Deployment can be fast with all configuation done via an intutive management interface
Can I prioritise calls and emails to best my team or performing agent?
YES absolutely, both voice and email channels can queued and managed all within the contact centre
Do I need to purchase any further hardware or software?
No. With Horizon Contact, there are no financing costs, no major hardware to purchase and no software to roll out. You simply pay for the subscription licence you need and away you go.
Is Horizon Contact secure and resilient?
Yes. The software is built with a target of deilvering at least a 99.99% uptime SLA. With multiple datacentres across the UK it means that any downtime won’t impact on your ability to service your customers.
Can my team/employees work anywhere?
As a cloud-based system, Horizon Contact agents can log into any device and work anytime, anywhere.
Horizon Contact Centre Specialists: Red Rock Communications
We work with businesses and institutions to ensure that they receive a reliable, cost-effective communication solution that maximises the company’s productivity. Transparency is at the forefront of our operations; our staff are honest and upfront with no hidden costs or unnecessary jargon.
Red Rock Communications has experience working with a diverse range of different clients from a wide range of industries. This includes charities and non-profit organisations. For example, we provided Hosted services and solutions to Brook, wellbeing and sexual health clinic for young people.
Our telephony hosting service provided Brook with the ability to twin calls to mobiles to cover staff working from home whilst still being able to run a service. We provided them with guidance regarding telephony and other communication infrastructure solutions that would be suitable to their needs.
If you’re interested in learning more about our Horizon Contact Centre services we have provided to companies in the past, we highly recommend viewing our Case Studies page or giving our team a call. We'll be happy to discuss how our expertise can be of use to your business.
Why Should You Choose Red Rock Communications for Horizon Contact Centre?
Communication and telephony are critical for any business, so it's of the utmost importance that you choose the right Contact Centre Solution to assist you. So, what makes Red Rock Communications the ideal choice? Why should you choose us over the other hosted telephony companies competing with us?
We firmly believe that our people are our best assets. We place a strong focus on customer service and adaptivity. Some of our core members have over 40 years of experience working in the telecommunications industry! With such a wealth of experience, you can rest assured that you’ll receive nothing but the highest levels of quality.
Fundamental to Red Rock principles is a level of support we feel is unparalleled within the telecoms industry. All our engineers are manufacturer certified but, more importantly, are knowledgeable in a wide range of technologies. Be it network infrastructure, telecoms or just having a friendly chat over a coffee. We pride ourselves on putting our clients' interests first and are always happy to go above and beyond.
However, don't just take our word for it. Here's what Ian Sargent from Sargent Electrical has to say about our services; he has been our customer for over ten years!
“Red Rock are a company who always deliver and in the vast majority of cases exceed our expectations. Red Rock not only provide excellent service, but their knowledge and experience are really second to none. In summary, professional and a great company to work with.”
Horizon Contact Centre from Red Rock Communications; Make an Enquiry Today
With no upfront equipment costs, flexible communications management, and ultimate control from internet-enabled devices, Contact Centre from Red Rock Communications is a fantastic solution to ensure that your business has great reliable communication throughout your departments.
If your commercial contact centre solution is letting you down and/or preventing you from reaching your true potential, please don't hesitate to reach out to Red Rock Communications; our talented and passionate team will be happy to help