Horizon Hosted Telephony

Given how essential communications are to all businesses it is critical you get it right. Horizon Hosted Telephony from Red Rock Communications

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Reliable, cost-effective communication solutions that maximise your company’s productivity. Please fill out our contact form; a team member will be eager to assist you with your enquiry.

    Horizon Hosted Telephony – Red Rock Communications

    At Red Rock we believe we are the best in the business which is why we offer a TRY BEFORE YOU BUY guarantee. This gives you the complete peace of mind that you can use the products AND test our customer service with no commitment to carry on after 30 days.

    Every business needs reliable communications to serve its customers better. Our services cover everything from hosted telephony to network cabling and all have the same goal.... to improve your communications. If you'd like to enjoy additional flexibility, reliability, and affordability, get in touch with the Red Rock Communications team and enquiry about our Horizon-hosted telephony services.


    What Is Horizon Hosted Telephony?

    Horizon Hosted Telephony is where your phone system is housed remotely in the cloud rather than in your office space. With a Horizon hosted telephony telecommunications system; your business communications are delivered via the internet instead of a traditional telephone system. It's a great option for any business, small or large by helping support small office environments all the way up to large call centres and customer support departments. Some of the features you can enjoy include, increased flexibility, scalability, team working, productivity and efficiency.

    It improves productivity and efficiency and helps your bottom line by ensuring your company's communications system has everything it needs to adapt and evolve to meet the challenges of any situation. Simple to use with powerful features, cloud-based systems make your workplace more productive. Don't work harder; work smarter. Our cloud-based communication technology is the ideal choice for businesses that utilise hybrid working solutions as cloud-hosted telephony enables your business to work from anywhere at any time.

    Hosted Telephony for Small Business

    Hosted telephony provides significant advantages to small-to-medium-sized businesses, as it empowers you with the previously only available technologies to the biggest industry names. Additionally, thanks to the pricing system of hosted telephony, being charged per user, small-to-medium-sized businesses can enjoy these benefits at an affordable price.


    • Horizon Premium
    •   5000 Minutes to UK Landline Numbers (01, 02, 03)
    •  Online Portal
    •  Basic Analytics and Reports
    •  Multiple Business Numbers
    •  Out Of Hours
    •  Customised On Hold Music
    • Horizon Collaborate
    • 5000 Minutes to UK Landline Numbers (01, 02, 03)
    • 2000 Minutes to Mobile Numbers (UK Only)
    • Online Portal
    • Basic Analytics and Reports
    • Multiple Business Numbers
    •  Out Of Hours
    •  Customised On Hold Music
    •  Mobile & Desktop App
    •  Audio, Video and Web Conferencing
    • Horizon Plus
    • Unlimited Minutes to UK Landline Numbers (01, 02, 03)
    • 2000 Minutes to Mobile Numbers (UK Only)
    • Online Portal
    • Basic Analytics and Reports
    • Multiple Business Numbers
    •  Out Of Hours
    •  Customised On Hold Music
    •  Mobile & Desktop App
    •  Audio, Video and Web Conferencing
    • CRM Integration
    • Horizon
    • Call Queuing
    • Call Recording
    • Receptionist

    How Much Does Horizon Hosted Telephony Cost?

    We have three tiers of Horizon hosted telephony, they are all available on a variety of contract lengths to suit the needs and requirements of your business, from rolling 30-days to a fixed 60-month contract.

    Horizon Premium

    Our premium plan includes benefits such as an easy-to-use online portal, basic reporting, customisable music-on-hold and 5000 minutes to all UK landlines. This package comes with comes basic support which includes adds, moves, and changes between the hours 9-5 pm. Support is provided via phone and email.


    Horizon Collaborate

    Our Collaborate plan includes all the benefits of the premium tier but with the addition of more high-end features such as; full mobile and desktop functionality, conference calling and 2000 minutes to all UK mobiles. This package comes with comes support which includes adds, moves, and changes between the hours 9-5 pm within 6 hours. Support is provided via phone and email.


    Horizon Plus

    Our Plus plan includes all the benefits of the collaborate tier but with the additional feature of CRM integration. This package comes with comes support which includes adds, moves, and changes between the hours 9-5 pm within 4 hours. Support is provided via phone and email.


    Horizon Bolt-Ons

    Our Horizon Bolt-Ons give you the flexibility to choose when YOU add a certain feature to react to trends within your business. All bolt-ons are based on a 30-day rolling contract to give you maximum flexibility and scalability.


    Hosted Telephony FAQs

    We understand that the different telephony options available can be very confusing for many businesses and IT Managers. So, to help you make an informed decision here's a quick list of frequently asked questions regarding hosted telephony. However, if your question isn't listed below, please don't hesitate to get in touch with our friendly and dedicated team.

    Can You Work from Home with Hosted Telephony?

    Yes! One of the many advantages of hosted telephony is the flexibility of the telecommunications system. With hosted telephony, the platform is hosted virtually in the cloud, allowing for your team to connect wherever they are located. This is great for businesses with multiple locations, allowing for all sites to connect to the same network and anyone working from home or working remotely.

    Why Choose Horizon Hosted Telephony as Opposed to On-Premises Telephony?

    There are many benefits and advantages to be found with cloud-based telephony. As the name suggests, cloud-based telephony hosts the system in the cloud; this allows for access via many tools that modern-day offices and calls centres utilise, such as software phones (softphones) or IP handsets. Additionally, on-site telephony systems require maintenance, which can be very time-consuming and financially costly.

    However, the advantages of Horizon hosted telephony don't end there; you can enjoy various call management features, low-cost calling rates, and support for remote working. In the 21st century, more workers than ever are working remotely, working from home, or a mixture of both with hybrid working. Horizon hosted telephony provides your business with the tools it needs to run efficiently, wherever your employees are located.

    Do You Need Extensive IT Knowledge To Use Horizon Hosted Telephony?

    Whether you are a business with little to no knowledge about telephony or an IT director tasked with setting up a new office, we can provide you with a thorough service that’s tailored to your needs which is easy to set-up, maintain and scale.

    Horizon Hosted Telephony Specialists: Red Rock Communications

    We work with businesses and institutions to ensure that they receive a reliable, cost-effective communication solution that maximises the company’s productivity. Transparency is at the forefront of our operations; our staff are honest and upfront with no hidden costs or unnecessary jargon.

    Red Rock Communications has experience working with a diverse range of different clients from a wide range of industries. This includes charities and non-profit organisations. For example, we provided Hosted Telephony services to Brook, wellbeing and sexual health clinic for young people.

    Our telephony hosting service provided Brook with the ability to twin calls to mobiles to cover staff working from home whilst still being able to run a service. We provided them with guidance regarding telephony and other communication infrastructure solutions that would be suitable to their needs.

    If you’re interested in learning more about our Horizon hosted telephony services we have provided to companies in the past, we highly recommend viewing our Case Studies page or giving our team a call. We'll be happy to discuss how our expertise can be of use to your business.


    Why Should You Choose Red Rock Communications for Horizon Hosted Telephony?

    Communication and telephony are critical for any business, so it's of the utmost importance that you choose the right hosted telephony business to assist you. So, what makes Red Rock Communications the ideal choice? Why should you choose us over the other hosted telephony companies competing with us?

    We firmly believe that our people are our best assets. We place a strong focus on customer service and adaptivity. Some of our core members have over 40 years of experience working in the telecommunications industry! With such a wealth of experience, you can rest assured that you’ll receive nothing but the highest levels of quality.

    Fundamental to Red Rock principles is a level of support we feel is unparalleled within the telecoms industry. All our engineers are manufacturer certified but, more importantly, are knowledgeable in a wide range of technologies. Be it network infrastructure, telecoms or just having a friendly chat over a coffee. We pride ourselves on putting our clients' interests first and are always happy to go above and beyond.

    However, don't just take our word for it. Here's what Lee Wrall from Everything Tech has to say about our services; he has been our customer for over ten years!

    “We've used Paul and the team from Red Rock to help us provide infrastructure for over a decade. Being technical people we appreciate their attention to detail and would simply not entrust our customers to anyone else. Over the years they have completed hundreds of jobs for us and we've not had cause to be in any way unhappy with a single one. Absolute top guys.”

    Hosted Telephony from Red Rock Communications; Make an Enquiry Today

    With no upfront equipment costs, flexible communications management, and ultimate control from internet-enabled devices, hosted telephony from Red Rock Communications is a fantastic solution to ensure that your business has stellar communication throughout your departments.

    If your commercial telephony solution is letting you down and/or preventing you from reaching your true potential, please don't hesitate to reach out to Red Rock Communications; our talented and passionate team will be happy to help.

    You can contact us by calling 0800 307 0170, or by sending an email to Sales@RedRockCommunications.co.uk; a representative will be eager to assist you with your enquiry.