Hosted Telephony

At the end of the day, all businesses revolve around communication. Hosted Telephony from Red Rock Communications


call 0800 307 0170 and make an enquiry today.



Find out what we can do for you


Robust, cost-effective communication solutions that maximise your company’s productivity. Please fill out our contact form; a team member will be eager to assist you with your enquiry.



    Hosted Telephony – Red Rock Communications

    Sometimes referred to as VoIP (Voice over Internet Protocol), calls made over hosted telephony are delivered through the internet. This technology has been around for many years; however, its efficiency and reliability have grown in recent years, resulting in many businesses choosing to handle their telecommunications via the internet.

    At Red Rock Communications, we are in the business of keeping people connected. Every business needs a stellar network connection to better serve its customers. Our telephony services cover everything from telephone wiring to improving your network coverage. If you'd like to enjoy additional flexibility, reliability, and affordability, get in touch with the Red Rock Communications team and enquiry about our hosted telephony services.

    Contact Us
    point to point ethernet

    What Is Hosted Telephony?

    fibre-optic-cable

    Sometimes referred to as VoIP (Voice over Internet Protocol), calls made over hosted telephony are delivered through the internet. This technology has been around for many years; however, its efficiency and reliability have grown in recent years, resulting in many businesses choosing to handle their telecommunications via the internet.

    At Red Rock Communications, we are in the business of keeping people connected. Every business needs a stellar network connection to better serve its customers. Our telephony services cover everything from telephone wiring to improving your network coverage. If you'd like to enjoy additional flexibility, reliability, and affordability, get in touch with the Red Rock Communications team and enquiry about our hosted telephony services.

    Hosted Telephony for Small Business

    Hosted telephony provides significant advantages to small-to-medium-sized businesses, as it empowers you with the previously only available technologies to the biggest industry names. Additionally, thanks to the pricing system of hosted telephony, being charged per user, small-to-medium-sized businesses can enjoy these benefits at an affordable price.

    Contact Us

    Bronze

    Our bronze plan is based on a minimum of 5 users and includes 5000 minutes to all UK landlines and mobiles. It comes with basic support, which is included for adds, moves, and changes 9-5 pm, as well as online support.


    Enquire

    Silver

    This has no minimum or a maximum number of users and includes 5000 minutes to all UK landline and mobile numbers. It includes support for changes under 30 mins between 9 am and 5 pm via online & telephone support. It also comes with a free Polycom handset on a 36-month contract.


    Enquire

    Gold

    Our gold plan also has no maximum number of users and includes unlimited minutes to all UK landlines and mobiles. Gold customers enjoy support between 8 am and 8 pm and have a single point of contact. They also get a free Cisco handset on a 36-month contract, mobile integration, and call recording.


    Enquire

    Platinum

    The platinum plan also has no maximum number of customers and unlimited minutes. The support plan for platinum customers is available 24/7 and enjoys a single point of contact with a dedicated account manager. They also enjoy a free Avaya J159 Handset on a 36-month contract (or equivalent). The platinum plan includes call recording, mobile integration, call porting software, bespoke Avaya hosted solution, full PBX features, and installation.


    Enquire


    Hosted Telephony FAQs


    We understand that the different telephony options available can be very confusing for many businesses and IT Managers. So, to help you make an informed decision here's a quick list of frequently asked questions regarding hosted telephony. However, if your question isn't listed below, please don't hesitate to get in touch with our friendly and dedicated team.


    Can You Work from Home with Hosted Telephony?

    Yes! One of the many advantages of hosted telephony is the flexibility of the telecommunications system. With hosted telephony, the platform is hosted virtually in the cloud, allowing for your team to connect wherever they are located. This is great for businesses with multiple locations, allowing for all sites to connect to the same network and anyone working from home or working remotely.

    Is Hosted Telephony the Same as SIP Trunking?

    The most immediate difference between SIP Trunking and cloud-hosted telephony is the fact that hosted telephony is cloud-based, whereas a SIP-based system connects your physical telecommunications system to the internet.

    There are numerous advantages of hosted telephony when compared to SIP Trunking. Firstly, the hardware costs. From an initial start-up, cloud-based hosted telephony can be very cost-effective. Host telephony systems also have significant advantages with regards to maintenance, as the system is maintained by your provider; as such, it's their responsibility to resolve any errors and provide necessary updates. On the other hand, SIP Trunking maintenance can be very costly; being an on-site system, it must be handled by either your on-site IT team or 3rd party contractors.

    In short, hosted telephony is an internet-based virtual phone or software phone (softphone) system. In contrast, SIP Trunking connects your physical phone system to the internet.

    Why Choose Hosted Telephony as Opposed to On-Premises Telephony?

    There are many benefits and advantages to be found with cloud-based telephony. As the name suggests, cloud-based telephony hosts the system on the cloud; this allows for access via many tools modern-day offices and calls centres utilise, such as software phones (softphones) or IP handsets. Additionally, on-site telephony systems require maintenance, which can be very time-consuming and financially costly.

    However, the advantages of hosted telephony don't end there; you can enjoy various different call management features, low-cost IP calling rates, and support for remote working. In our 21st century, more workers than ever are working remotely, working from home, or hybrid working. Hosted telephony provides your business with the tools it needs to run efficiently, wherever your employees are located.

    Do You Need Extensive IT Knowledge To Use Hosted Telephony?

    Whether you are a business with little to no knowledge about telephony or an IT director tasked with setting up a new office, we can provide you with a thorough service that’s tailored to your needs.



    Business Internet, Structured Cabling, SIP Trunking & More


    We work with businesses and institutions to ensure that they receive a robust, cost-effective communication solution that maximises the company’s productivity. Transparency is at the forefront of our operations; our staff are honest and upfront with no hidden costs or unnecessary jargon.

    Red Rock Communications has experience working with a diverse range of different clients from a wide range of industries. This includes charities and non-profit organisations. For example, we provided Hosted Telephony services to Brook, wellbeing and sexual health clinic for young people.

    Our telephony hosting service provided Brook with the ability to twin calls to mobiles to cover staff working from home whilst still being able to run a service. We provided them with guidance regarding telephony and other communication infrastructure solutions that would be suitable to their needs.

    If you’re interested in learning more about the hosted telephony serviceswe have provided to companies in the past, we highly recommend viewing our Case Studies page or giving our team a call. We'll be happy to discuss how our expertise can be of use to your business.



    Why Choose Red Rock Communications for Business Broadband?


    Communication and telephony are critical for any business, so it's of the utmost importance that you choose the right hosted telephony business to assist you. So, what makes Red Rock Communications the ideal choice? Why should you choose us over the other hosted telephony companies competing with us?

    We firmly believe that our people are our best assets. We place a strong focus on customer service and adaptivity. Some of our core members have over 40 years of experience working in the telecommunications industry! With such a wealth of experience, you can rest assured that you’ll receive nothing but the highest levels of quality.

    Fundamental to Red Rock principles is a level of support we feel is unparalleled within the telecoms industry. All our engineers are manufacturer certified but, more importantly, are knowledgeable in a wide range of technologies. Be it network infrastructure, telecoms or just having a friendly chat over a coffee. We pride ourselves on putting our clients' interests first and are always happy to go above and beyond.

    However, don't just take our word for it. Here's what Lee Wrall from Everything Tech has to say about our services; he has been our customer for over ten years!


    “We've used Paul and the team from Red Rock to help us provide infrastructure for over a decade. Being technical people we appreciate their attention to detail and would simply not entrust our customers to anyone else. Over the years they have completed hundreds of jobs for us and we've not had cause to be in any way unhappy with a single one. Absolute top guys.”




    Hosted Telephony from Red Rock Communications; Make an Enquiry Today


    With no upfront equipment costs, flexible communications management, and ultimate control from internet-enabled devices, hosted telephony from Red Rock Communications is a fantastic solution to ensure that your business has stellar communication throughout your departments.

    If your commercial telephony solution is letting you down and/or preventing you from reaching your true potential, please don't hesitate to reach out to Red Rock Communications; our talented and passionate team will be happy to help.

    You can contact us by calling 0800 307 0170, or by sending an email to Sales@RedRockCommunications.co.uk; a representative will be eager to assist you with your enquiry.



      Hosted Telephony

      At the end of the day, all businesses revolve around communication. Hosted Telephony from Red Rock Communications


      call 0800 307 0170 and make an enquiry today.



      social-proof

      Robust, cost-effective communication solutions that maximise your company’s productivity. Please fill out our contact form; a team member will be eager to assist you with your enquiry.



        Hosted Telephony – Red Rock Communications

        Sometimes referred to as VoIP (Voice over Internet Protocol), calls made over hosted telephony are delivered through the internet. This technology has been around for many years; however, its efficiency and reliability have grown in recent years, resulting in many businesses choosing to handle their telecommunications via the internet.

        At Red Rock Communications, we are in the business of keeping people connected. Every business needs a stellar network connection to better serve its customers. Our telephony services cover everything from telephone wiring to improving your network coverage. If you'd like to enjoy additional flexibility, reliability, and affordability, get in touch with the Red Rock Communications team and enquiry about our hosted telephony services.

        Contact Us
        point to point ethernet

        What Is Hosted Telephony?

        fibre-optic-cable

        Sometimes referred to as VoIP (Voice over Internet Protocol), calls made over hosted telephony are delivered through the internet. This technology has been around for many years; however, its efficiency and reliability have grown in recent years, resulting in many businesses choosing to handle their telecommunications via the internet.

        At Red Rock Communications, we are in the business of keeping people connected. Every business needs a stellar network connection to better serve its customers. Our telephony services cover everything from telephone wiring to improving your network coverage. If you'd like to enjoy additional flexibility, reliability, and affordability, get in touch with the Red Rock Communications team and enquiry about our hosted telephony services.

        Hosted Telephony for Small Business

        Hosted telephony provides significant advantages to small-to-medium-sized businesses, as it empowers you with the previously only available technologies to the biggest industry names. Additionally, thanks to the pricing system of hosted telephony, being charged per user, small-to-medium-sized businesses can enjoy these benefits at an affordable price.

        Contact Us


        How Much Does Hosted Telephony Cost?


        We have four tiers of hosted telepathy ranging from £8 - £40 per user. They are bronze, silver, gold, and platinum, all of which are available on a 12/36-month contract.

        Choose the package best suited to your company’s needs and get your 1st month FREE!

        Bronze

        Hosted Telephony At £8 Per User

        Our bronze plan is based on a minimum of 5 users and includes 5000 minutes to all UK landlines and mobiles. It comes with basic support, which is included for adds, moves, and changes 9-5 pm, as well as online support.


        Enquire

        Silver

        Hosted Telephony At £12 Per User

        This has no minimum or a maximum number of users and includes 5000 minutes to all UK landline and mobile numbers. It includes support for changes under 30 mins between 9 am and 5 pm via online & telephone support. It also comes with a free Polycom handset on a 36-month contract.


        Enquire

        Gold

        Hosted Telephony At £25 Per User

        Our gold plan also has no maximum number of users and includes unlimited minutes to all UK landlines and mobiles. Gold customers enjoy support between 8 am and 8 pm and have a single point of contact. They also get a free Cisco handset on a 36-month contract, mobile integration, and call recording.


        Enquire

        Platinum

        Hosted Telephony At £40 Per User

        The platinum plan also has no maximum number of customers and unlimited minutes. The support plan for platinum customers is available 24/7 and enjoys a single point of contact with a dedicated account manager. They also enjoy a free Avaya J159 Handset on a 36-month contract (or equivalent). The platinum plan includes call recording, mobile integration, call porting software, bespoke Avaya hosted solution, full PBX features, and installation.


        Enquire


        Hosted Telephony FAQs


        We understand that the different telephony options available can be very confusing for many businesses and IT Managers. So, to help you make an informed decision here's a quick list of frequently asked questions regarding hosted telephony. However, if your question isn't listed below, please don't hesitate to get in touch with our friendly and dedicated team.


        Can You Work from Home with Hosted Telephony?

        Yes! One of the many advantages of hosted telephony is the flexibility of the telecommunications system. With hosted telephony, the platform is hosted virtually in the cloud, allowing for your team to connect wherever they are located. This is great for businesses with multiple locations, allowing for all sites to connect to the same network and anyone working from home or working remotely.

        Is Hosted Telephony the Same as SIP Trunking?

        The most immediate difference between SIP Trunking and cloud-hosted telephony is the fact that hosted telephony is cloud-based, whereas a SIP-based system connects your physical telecommunications system to the internet.

        There are numerous advantages of hosted telephony when compared to SIP Trunking. Firstly, the hardware costs. From an initial start-up, cloud-based hosted telephony can be very cost-effective. Host telephony systems also have significant advantages with regards to maintenance, as the system is maintained by your provider; as such, it's their responsibility to resolve any errors and provide necessary updates. On the other hand, SIP Trunking maintenance can be very costly; being an on-site system, it must be handled by either your on-site IT team or 3rd party contractors.

        In short, hosted telephony is an internet-based virtual phone or software phone (softphone) system. In contrast, SIP Trunking connects your physical phone system to the internet.

        Why Choose Hosted Telephony as Opposed to On-Premises Telephony?

        There are many benefits and advantages to be found with cloud-based telephony. As the name suggests, cloud-based telephony hosts the system on the cloud; this allows for access via many tools modern-day offices and calls centres utilise, such as software phones (softphones) or IP handsets. Additionally, on-site telephony systems require maintenance, which can be very time-consuming and financially costly.

        However, the advantages of hosted telephony don't end there; you can enjoy various different call management features, low-cost IP calling rates, and support for remote working. In our 21st century, more workers than ever are working remotely, working from home, or hybrid working. Hosted telephony provides your business with the tools it needs to run efficiently, wherever your employees are located.

        Do You Need Extensive IT Knowledge To Use Hosted Telephony?

        Whether you are a business with little to no knowledge about telephony or an IT director tasked with setting up a new office, we can provide you with a thorough service that’s tailored to your needs.



        Business Internet, Structured Cabling, SIP Trunking & More


        We work with businesses and institutions to ensure that they receive a robust, cost-effective communication solution that maximises the company’s productivity. Transparency is at the forefront of our operations; our staff are honest and upfront with no hidden costs or unnecessary jargon.

        Red Rock Communications has experience working with a diverse range of different clients from a wide range of industries. This includes charities and non-profit organisations. For example, we provided Hosted Telephony services to Brook, wellbeing and sexual health clinic for young people.

        Our telephony hosting service provided Brook with the ability to twin calls to mobiles to cover staff working from home whilst still being able to run a service. We provided them with guidance regarding telephony and other communication infrastructure solutions that would be suitable to their needs.

        If you’re interested in learning more about the hosted telephony serviceswe have provided to companies in the past, we highly recommend viewing our Case Studies page or giving our team a call. We'll be happy to discuss how our expertise can be of use to your business.



        Why Choose Red Rock Communications for Business Broadband?


        Communication and telephony are critical for any business, so it's of the utmost importance that you choose the right hosted telephony business to assist you. So, what makes Red Rock Communications the ideal choice? Why should you choose us over the other hosted telephony companies competing with us?

        We firmly believe that our people are our best assets. We place a strong focus on customer service and adaptivity. Some of our core members have over 40 years of experience working in the telecommunications industry! With such a wealth of experience, you can rest assured that you’ll receive nothing but the highest levels of quality.

        Fundamental to Red Rock principles is a level of support we feel is unparalleled within the telecoms industry. All our engineers are manufacturer certified but, more importantly, are knowledgeable in a wide range of technologies. Be it network infrastructure, telecoms or just having a friendly chat over a coffee. We pride ourselves on putting our clients' interests first and are always happy to go above and beyond.

        However, don't just take our word for it. Here's what Lee Wrall from Everything Tech has to say about our services; he has been our customer for over ten years!


        “We've used Paul and the team from Red Rock to help us provide infrastructure for over a decade. Being technical people we appreciate their attention to detail and would simply not entrust our customers to anyone else. Over the years they have completed hundreds of jobs for us and we've not had cause to be in any way unhappy with a single one. Absolute top guys.”




        Hosted Telephony from Red Rock Communications; Make an Enquiry Today


        With no upfront equipment costs, flexible communications management, and ultimate control from internet-enabled devices, hosted telephony from Red Rock Communications is a fantastic solution to ensure that your business has stellar communication throughout your departments.

        If your commercial telephony solution is letting you down and/or preventing you from reaching your true potential, please don't hesitate to reach out to Red Rock Communications; our talented and passionate team will be happy to help.

        You can contact us by calling 0800 307 0170, or by sending an email to Sales@RedRockCommunications.co.uk; a representative will be eager to assist you with your enquiry.