Way back on 23rd January, when I started my Red Rock journey, I was hired to “deliver subscription services”. At that moment we had nothing more concrete than that in mind. I had spent many years probing around Project Management with the expectation of knowing what to do unofficially.
That changed when I joined Red Rock Communications and realised that there was a considerable knowledge gap and that we had an opportunity to create a new way of working that massively benefitted us and our customers. I did what I always do and went to the books to learn what I could do better. A book called “Project Management for the Unofficial Project Manager” and it immediately took my interest!
The book gave me the fundamental tools to initiate, plan, execute and close any project. It gave me a new way of working and speaking to my colleagues. I had never realised how often I failed to clarify my expectations and just expected my colleagues to have the same understanding and thought processes as me. I have been baffled more than once by what I thought was a simple instruction that led to wildly different results than I thought possible.
It also led to a culture change within Red Rock as we spent a lot of time trying to perfect the work environment for everyone who works here and found that the Four Foundational Behaviours (Practice Accountability, Listen First, Demonstrate Respect, Clarify Expectations) mentioned by this book helped us to build the baseline for our culture, as well as helping build Project Plans.
The underlying need for Project Management on several customer orders also led to me rebranding my role. I am not just 'Subscription Services' I am now in 'Solution Delivery'. The first time I was asked to oversee a Project was terrifying, so I cobbled together an idea of what I thought a project should look like (before any training). I am impressed at how little I have changed this original plan. I did learn a lot – I did not factor in how this project would end or factor in disasters (I was either overly optimistic or extremely naïve!). It led me to react to moving parts in the project, making it more stressful and a much worse experience for my customer. Since then, I have worked on many different iterations of this plan and seem to have landed on the format we at Red Rock will be using for a while (until I improve it), we are now testing this on some of our bigger opportunities, and so far, customers have responded well.
How I ended up here, working on Projects is a long and convoluted tale, but Red Rock seeing the untapped skill I had developed over many, many years of fighting my inner chaotic nature. I decided to take a chance on myself and allow me to learn a way to channel this skill, and it allowed me to run with a value-added product for our customer base. Who knows what the future holds, my unofficial skills will be made more “official”?