In April 2008, 1 month before finding out my wife and I were expecting our first child, I started working as a Data Cabling Engineer. With little experience, having previously worked in the retail industry and with my dad, who was also a data cabler. I had patience and understanding management and colleagues to help and guide me through my time. Over the next ten years, I gained lots of experience in data cabling, as well as working on old 3-pair cables for analogue and digital telephones. Every now and again I had to pop into a site on my way home from the office, it is amazing how many client premises are on my way home! I would swap phones and sometimes telephone system equipment, always with guidance from senior colleagues. These experiences turned out to be invaluable.
In September 2018 there was a changing of the guard and I become a full-time pen pusher. I was a bit sceptical to start with and was not sure what office-based work was for, for the last 10 years I physical work at different premises and meeting different characters, and I enjoyed being a Data Cable Engineer. At the end of 2018, there were 2 senior telephone technicians, which worked with Avaya IP Office telephone systems, and me. By April 2019 both technicians had left the company, I was upset, and worried I could not deal with the pressures, the responsibility of looking after around 100 phone systems was very daunting. More senior/experienced Avaya support technicians came and went, it was never just me, but I knew all the clients and had built relationships with most of them.
When I started cabling, I thought I had a lot to learn, not compared to the remainder of 2019! Avaya can be a very complex system, I had training and guidance, but nothing beats experience. I made a lot of errors and mistakes, sometimes this is the best way to learn. 2019 was a tough year, but one of the best. Not because my work life was easy or fun but because I would not be where I am today if I did not accept the challenge of becoming a full-time Avaya IP Office Support and Installations engineer, again with little knowledge and experience. I jumped in at the deep end.
This year I begin a new journey, another big leap, again with little knowledge and experience. Becoming Red Rocks Operations Director. This time around I am going to navigate the shallow end first, learn from the past, train, study, and plan to evolve. It is going to be hard to adjust, but I know I will be better at it.
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