From Frantic Customers to High-Tech Connections: My Journey from Retail to Telecoms
During my time at Holland & Barrett, I gained valuable experience in various areas of retail. Starting with a 9-hour contract, I worked on the tills, restocked the shelves, organized shelf layouts, and even had the responsibility of opening and closing the store. Despite initially needing a job to earn some money, I quickly developed a strong work ethic and highlighted my reliability skills, which led to an increase in hours and eventually a promotion to a supervisor position after a year.
One aspect of my work at Holland & Barrett that stood out was my passion for technology. As the store began introducing new devices such as zebra scanners for stock counting and Samsung tablets that required in-store configuration, I displayed my aptitude for technology. This led to me being assigned all technology-related tasks, as my boss acknowledged my proficiency in the area.
The skills I acquired in retail have proven to be immensely valuable in my current role at Red Rock. For instance, my experience in customer service has provided me with the ability to effectively communicate with customers, just as I did daily at Holland & Barrett. Knowing how to interact with customers and provide them with a great experience is essential in fostering customer satisfaction and loyalty.
Additionally, my time working in a team at Holland & Barrett helped me develop excellent teamwork skills. Collaborating with a team of 5-6 individuals, we worked together to swiftly complete tasks. This was particularly evident when dealing with large deliveries that had to be organized and put away by the end of the day. Despite the pressure, our teamwork and coordination allowed us to efficiently manage these tasks while still providing service to customers on the shop floor.
In conclusion, my experience at Holland & Barrett not only provided me with essential retail skills but also allowed me to display my passion for technology. The customer service and teamwork abilities I gained during my time there continue to be valuable assets in my current role at Red Rock.