Frequently Asked Referral Questions


Got any questions? See our FAQ
1What rewards can I choose?
You can choose from any one of the following reward vouchers. You cannot mix vouchers. Amazon.co.uk John Lewis Love2Shop The Restaurant Choice Mastercard pre-paid
2Who is eligible to receive the reward?
Everyone
3What are the rewards for the referrer?
A reward voucher of £100 will be given if the referral is for a contract between the value of £25.00 and £74.99 a month and for a minimum term of 36 months. No voucher will be given for anything less than £25.00. A reward voucher of £250 will be given if the referral is for a contract between the value of £75.00 and £249.99 a month and for a minimum term of 36 months. A reward voucher of £500 will be given if the referral is for a contract over the value of £250.00 a month and for a minimum term of 36 months.
4What is the reward for the customer?
Once the end customer has signed a minimum contract of 36 months, they will receive a credit equating to 1 month`s billable invoice up to a value of £500 excluding VAT. This will be issued in the form of a credit and applied within 6 months. What does 36-month contract mean? Contract refers to the end customer signing a SIP or internet service contract.
5What information do I need to provide?
In order for you to submit a referral, you must fill in the form on the Red Rock website (hyperlink). You will need to provide both your details and the details of the person you are referring. Alternatively, they can contact us directly but they must make us aware of your connection at the time of contact. Once the process has finished, we will contact you about sending you your reward.
6What is considered a referral?
Any business who would make a great addition to the Red Rock growing customer base. Inputting large lists of referrals will be deemed ineligible. Rewards are provisioned at the discretion of Red Rock and we reserve the right to withdraw this offer at any time. Claims cannot be retrospectively made and you must submit a referral claim using the webpage at the Red Rock website or by the person you are referring telling us about your connection at the initial contact phase.
7What if someone else submits the same referral?
First come, first served. Each referral will be logged and the reward awarded to the first claim made.
8Are there any alternatives to the voucher reward scheme?
No cash alternatives are available to the voucher scheme.
9When do I get my reward?
You will receive your reward within 60 days of the end customer signing their contract. You will be contacted directly via the information provided on the initial referrer website page.
10What if my company already has an agreement with Red Rock?
If your company already has an agreement with Red Rock, based upon commission, then no further incentive will be paid.
11How long is the scheme open for?
Any referral made from 14th May 2021 until further notice will be eligible for the reward scheme.
12Are there any other restrictions or notifications?
Red Rock reserves the right to withhold the reward if there is clear evidence of manipulation. You can refer as many times as you like and there is no limit. Each referral will be treated as a separate claim but each claim must be for a different business.