Why Your Phoneline & Connectivity May Not Work in 2025

In 2017, the BT group made a groundbreaking announcement to discontinue all old existing copper telephone networks by 2025, marking a monumental shift within the UK's telecommunications landscape. Unlike the government-funded awareness campaigns during the transition from analogue to digital satellite television in 1998, the responsibility for preparing for this transformation fell solely on the shoulders of telecom providers across the nation.

This is the BIGGEST change within the telecoms industry and is set to affect residents and businesses across the nation. The lack of widespread awareness and education about this digital switch poses significant risks for businesses, including potential spikes in maintenance costs and the risk of losing vital phone connectivity and internet services, leading to extensive downtimes in operation and revenue loss for organizations across the UK.

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According to the National Business Communications in the UK, a staggering 62.1% of businesses still rely on traditional copper landlines, and over 44% of businesses remain unaware of the imminent big switch-off dangers or effects.

These statistics accentuate the critical need for immediate action. Failing to prepare for this transition could leave your business in the dark, figuratively, and as your trusted telecommunication consultants, we have compiled a comprehensive guide detailing everything you need to know about the big switch-off and its effects on your business. From necessary steps for a seamless transition to how our services will save you time and costs for now and the future. We are here to ensure you maintain a competitive edge among your competitors in your market and make you future-proof for any unsuspected changes that may come.



Technical background


ISDN (Integrated Services Digital Network) and PSTN (Public Switched Telephone Network) represent traditional phone and internet lines that rely on copper wires for transmitting voice signals and data between points. However, with the impending cease of these forms of data transfer by 2025, all businesses will be forced to switch to an internet phone system supporting voice-over-internet protocol (VOIP).

The reason for the big switch-off by BT is that the old copper wired systems are outdated, hard to install and costly to maintain and repair if wear and tear does occur. Since 1st September 2023, businesses have been unable to purchase any traditional phone lines or network services in the UK. Consequently, businesses must realistically make the switch from their PTSN/ISDN lines to an IP technology line (VOIP or cloud-based network) by mid-2024, or risk facing the repercussions of service interruptions that slowdown standard business operations. The transformation entails a shift from wired to wireless services.

With numerous major cities already devoid of copper connections, the time has come for businesses to implement the necessary changes while the opportunity is ripe and ensure a smooth transition ahead.

In the process of transitioning, businesses are presented with two primary options: FTTP and SoGea.
FTTP (Fibre to the premises) entails the deployment of a high-speed fibre optic cable infrastructure, enabling an uninterrupted and high-speed connection throughout the entire journey between the exchange and the premises. This option proves ideal for businesses heavily reliant on internet-based operations, such as those engaged in frequent webchats or large-scale data transfers, as it ensures consistent and reliable telephone and internet connectivity.

On the other hand, SoGea (Single Order Generic Ethernet) represents a more traditional approach to phone line installation, requiring only a single broadband order for the service, thereby reducing overall costs. This alternative suits businesses with lower reliance on internet or phone dependability, enabling cost savings during the transition, particularly for businesses that can function optimally with lower broadband widths.

SoGea is available everywhere, while FTTP is currently only available where full fibre infrastructure exists. The switch off continuous to increase in importance as the rollout of IP fibre network in the UK continues to grow.



Issues that will arise


If customers and businesses continue to wait with the misconception that they have time, they will soon face the consequences of slow internet speeds. Slow internet speeds for businesses that are heavily reliant on connectivity will start to see a reduction in productivity as they experience more delays and connection issues that regularly, damage their customer service experience and reputation. Fixing this issue when it is at this stage will then incur increased costs of repairs and maintenance. Increased maintenance costs will create opportunity costs for organisations as resources and spending will have to be subtracted in other areas of the business to cover the financial impact to restore business productivity. As you can tell, this already creates a heap of repercussions and headaches for any business. Businesses will also be faced with the reality of long wait and service times to repair or switch as telecom technicians will be overworked as multiple organisations will be facing the same reality as you at the same time! This means a skilled technician may not be able to address your business to switch you to the new IP system for up to 2 weeks. This could impact your business in major ways financially and reduce their customer faith as your service delivery quality starts to take a hit. This will result in a huge problem for your business that will affect all stakeholders involved, taking away your competitive edge and ability to deliver your service as you will be restricted to no little telephone and internet connectivity. And the worst thing about this is that BT and Open Reach will not care! Leaving you in the dark to resolve the issue by yourself with a lack of education and notice of an ever-growing issue.


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So, what can you do today to put your business in the best position come mid-2024?



RESPONSE


Should customers and businesses continue to operate under the misconception that they have ample time, they are bound to encounter the severe repercussions of sluggish internet speeds. As businesses heavily reliant on seamless connectivity experience mounting delays and connectivity issues, productivity takes a significant hit, inevitably tarnishing their customer service experience and overall reputation.

Addressing these issues at a later stage escalates the financial burden, leading to increased costs for repairs and maintenance. Such escalated maintenance costs translate into opportunity costs for organizations, diverting resources and spending from other critical areas of the business to restore productivity levels.

This chain of consequences creates a tangled web of repercussions, burdening businesses with an array of challenges and predicaments. Additionally, organizations will confront the harsh reality of extended wait times for repairs or transitions, as telecom technicians become inundated with a surge of similar demands from various organizations.

Consequently, securing the services of a skilled technician to facilitate the switch to the new IP system may be delayed by up to two weeks, significantly impacting financial stability and eroding customer trust due to compromised service delivery.

The resulting domino effect will not only undermine the competitive edge of businesses but also restrict their ability to deliver quality services, owing to the limitations posed by the lack of telephone and internet connectivity. Compounded by the lack of intervention or initiative-taking measures from BT and Open Reach, businesses are left to grapple with the looming predicament on their own, with limited awareness and education about the escalating issue.

So, what steps can you take today to position your business advantageously before the mid-2024 transition?


Solutions needed


To prepare for the impending 'big switch-off,' businesses must ensure the implementation of specific solutions. One critical measure for compliance involves operating on an internet-based phone system, preferably IP cloud or at a minimum SoGea based, guaranteeing continued call reception as traditional landlines phase out.

Moreover, it is imperative to establish a full-fibre broadband connection within the business to ensure optimal internet connectivity, minimising downtime, and the potential disappearance of online activities, which can significantly impact productivity.

Equally important is entrusting the right telecom provider to oversee the seamless porting of all existing numbers and data points, ensuring full compliance and mitigating the risk of operational errors or misguidance. A dependable provider will facilitate training and installation of new systems to enhance business efficiency, giving your company a competitive edge within the industry.

Partnering with a trusted provider like Red Rock Communications ensures the maximum benefits of a structured and consultative approach to future-proof your organization, taking your business to the next level.


Process


Navigating Big Switch-Off compliance for your business is made effortlessly simple, ensuring a smooth transition while retaining your original number. Once you reach out to us, our team takes charge behind the scenes, orchestrating the setup seamlessly. You will receive transparent guidelines outlining the process and the anticipated timeline for the initial steps.

Expect a streamlined installation process, spanning 8 – 10 days for a comprehensive switch and a mere 1 – 2 hours for the initial setup. We prioritize your time, ensuring a quick and efficient transition.

Businesses partnering with us are guaranteed uninterrupted connectivity within their premises, eliminating the risk of downtime. This ensures that your operations continue without disruption, allowing you to maintain business as usual.

An additional reward for businesses collaborating with us is the elimination of FTTP phone rental expenses. This not only saves you money but also removes the hassle associated with these rentals, contributing to long-term financial efficiency.


Benefits of switching:


There are numerous benefits to switching to a fibre network. These benefits span from the following:

  • Future – proof your network to ensure no loss of connection in the years to come
  • More reliable network
  • More dependable
  • Higher quality
  • Fewer faults
  • Less maintenance
  • Better for the environment
  • Easier to add services
  • Reduced downtime
  • Supports the next generation of calls
  • 24/7 dedicated support

The benefits of being onsite also covers a lower upfront and running cost for businesses. Businesses would also take advantage of an abundance of features such as … and have their own hardware device.

Benefits of cloud-based systems:

  • Low fixed monthly payments per licence / device
  • Low / no upfront costs
  • Hybrid & remote working friendly with plug & play features.
  • Maintenance free systems
  • No need for in house tech support
  • More flexibility as can be used on more variety of devices (computers, mobiles, desk phones).

Benefits of Red Rock


Switching your connectivity to Red Rock offers unparalleled benefits for your business's success. With a wealth of knowledge spanning over 70 years in the telecommunications industry and a resolute cabling team, we stand ready to navigate any bespoke project, ensuring optimal solutions tailored to your unique requirements.

Comprehensive project management service is what sets us apart. We grant you a hands-free experience by scheduling and overseeing the entire solution deployment. Our step-by-step guide ensures a seamless implementation, managed by our resolute team, mitigating potential risks and irradicating disruptions to your day-to-day operations. This feature guarantees a smooth and efficient installation, getting it right the first time. Moreover, we offer additional training for your team on the new systems, enhancing productivity and speeding up the installation process.

A distinctive advantage of partnering with us is our independent online billing platform for our customers. It empowers clients to effortlessly review invoices and raise enquiries directly with our support and HR team, streamlining the billing process and enhancing overall efficiency for both parties involved.

We take pride in our experience across various industries, including the motor trade sector, education, healthcare, hospitality, charity institutes, care homes, and local independent firms. Our proven record with esteemed clients such as Brook Sexual Health Clinic, Williams BMW, Willow Wood Hospice, COP UK, Stoke Citizen Advice Bureau, and Tameside College underscores our commitment to delivering top-notch services within and outside the cabling cabinets.

In addition to our VIP services offering extended care hours, our local imprint is evident in our community engagement within the Tameside and Greater Manchester region. As a local business, we unite the community and drive technological advancements, setting us apart from competitors. Join us at Red Rock, where excellence, innovation, and community collaboration converge for an unparalleled connectivity experience for everyone looking to take their business to new heights.


Results of switching


The switch to our advanced connectivity solutions marks the end of traditional landlines, replacing them with desk phones that operate seamlessly over the internet rather than outdated copper lines. Anything reliant on a standard BT socket will no longer be compatible. However, the transformative benefits of this switch are substantial.

By embracing this change, businesses unlock a competitive edge in their market with fast and streamlined internet connectivity. The transition allows you to cut costs both presently and in the long term from a more reliable internet source. This reliability translates to fewer technological faults, alleviating the stress and burden of constant repairs and providing more time for crucial day-to-day activities.

Beyond the business, the switch contributes to a greener planet, fostering a less polluted world and a more sustainable economy. The enhanced connectivity also empowers a flexible work environment, boosting employee morale and productivity as they can work in any location with an internet connection. Staying ahead of technological advancements is paramount to avoid falling behind in modern society. The investment in this transition is modest compared to the potential consequences of lagging behind the technological curve, impacting your brand image and operational capabilities.

For optimal results, entrust the switch to a reliable installer like Red Rock. Our expertise enhances the overall experience, ensuring a seamless transition that maximises the benefits for you and your business. Embrace the big switch today and witness the positive transformation it brings to your business and customer outcomes.


How to switch today


Wonder how to make the switch today? Take the first step by reaching out to us at 0800 307 0170 to schedule your FREE business diagnostic and consultation. During this session, we will delve into your business construct, identify pain points, discuss desired results, and explore telecom fundamentals tailored to your needs. Our experienced team will guide you towards the best solutions to optimise your business outcomes.

For a convenient online option, visit our Business Enquiries webpage. Input your business details, and our dedicated Sales & Accounts team will promptly get in touch to further discuss your requirements. Our commitment is to understand your business intricacies before proposing any solutions, ensuring a tailored approach to meet your unique needs.

Beyond the business, the switch contributes to a greener planet, fostering a less polluted world and a more sustainable economy. The enhanced connectivity also empowers a flexible work environment, boosting employee morale and productivity as they can work in any location with an internet connection. Staying ahead of technological advancements is paramount to avoid falling behind in modern society. The investment in this transition is modest compared to the potential consequences of lagging behind the technological curve, impacting your brand image and operational capabilities.

For optimal results, entrust the switch to a reliable installer like Red Rock. Our expertise enhances the overall experience, ensuring a seamless transition that maximises the benefits for you and your business. Embrace the big switch today and witness the positive transformation it brings to your business and customer outcomes.


Statements


If you do not know 100%, assume you will be switched off in 2025! Delay and face the costs. Remember that Openreach created the problem, and Red Rock are here to solve it! The new era of communications is coming. Futureproof your communications today through Red Rock.

So, are you getting the switch off ready?

Get Switch Off Ready With Red Rock Communications!

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